Service & Support
Meanwhile we offer everything a technician's heart desires. And this includes our unique customer service, which supports our customers in the purchase decision, accompanies them during the ordering process, understands and solves problems and, if necessary, is available after the purchase should a product not be to their satisfaction.
Our team "Front Office"
For questions about the ordering process
Customer contacts per year
Telephone consultations per year (inbound)
Telephone support, chat, e-mail, customer complaint management, fraud prevention
In the office in Potsdam and from the HO
Helping customers make purchasing decisions, supporting them in navigating through our webshop and handling orders
New team members always start with a training where they learn all about our customer service and merchandise management
Our team "RMA"
For smooth handling of returns:
Shipping, incoming goods, shipment recording, installation, refurbishment, complaints processing, goods returns
In the Sarstedt office near Hanover
Acceptance and control of returns, processing of repair orders, creating credit notes, product refurbishment
That's why you come to us
- Attractive conditions: We offer you fair and punctual pay as well as attractive additional benefits such as a company pension scheme, employee discounts and various bonuses and allowances.
- Plannability: You benefit from regular working hours in pre-planned shifts.
- Fun at work: We provide you with free snacks and drinks on site and regularly organize company parties and team events.
- Diversity & tolerance: Our team comes from over 37 different nations. We are very proud of this
What makes nbb special for me: Give and take at all levels, because we are only strong together.
What you can look forward to
- Flexible working time models
- Various part-time models
- 30 days vacation
- Special leave schemes
- Work regularly in the mobile office, if your tasks allow it
- Up to 4 weeks per year Work & Travel
- Modern workplaces
- Good connections of our offices and stores to public transport
- Water, coffee and snacks on site
- Employee discounts for the nbb store
- "Deutschlandticket" as job ticket
- JobRad for permanent employees incl. allowance
- Discounts via corporate benefits
- Gifts for special occasions
- Joint annual summer party
- Christmas parties at the locations
- Team events every six months
- Digital team dinners
- Exchange via internal newsletters, mails, intranet and other communication tools
- Digital coffee dates
- Participation in charity activities (social commitment)
- NBB sustainability management
- elected persons of trust
- Fitness cooperations
- Participation in company runs, e.g. B2Run
- Preventive checkups
- Voluntary vaccination campaigns
- Pension scheme
- Regular feedback sessions
- Education vouchers
- Internal / external trainings
- In-house e-learning platform
- Language courses if required
- Mentoring program
FAQ
The best way to apply is via the online application in the respective job advertisement. This has many advantages for you: you save on application costs, the application is completed in just a few clicks and it goes straight to the right contact person - so your application will be processed more quickly. You can also apply by e-mail to bewerbung@notebooksbilliger.de.
Basically, we need your current resume, a cover letter, job references and other certificates and qualifications as well as information about your salary expectations and your possible starting date. We may also need a copy of your current residence and work permit.
Basically, we recommend to have a look at our job exchange first, as there are concrete jobs to be filled there. An unsolicited application is also possible at any time.
This depends on the position to be filled and you can find the requirements in the respective job advertisement.
We are regularly looking for temporary workers who are either flexible or work on fixed days. A look at our job exchange or an unsolicited application is worthwhile.
No suitable job in the list?
You can also apply on your own initiative!
Do you have any questions?
Do you have any questions regarding the application process or working at NBB.com? We have answered frequently asked questions about applying for a job at NBB.com for you here! If still in doubt, you are welcome to contact our HR team at any time using our contact form.