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Service & Support

Meanwhile we offer everything a technician's heart desires. And this includes our unique customer service, which supports our customers in the purchase decision, accompanies them during the ordering process, understands and solves problems and, if necessary, is available after the purchase should a product not be to their satisfaction.

Our team "Front Office"

For questions about the ordering process

ca. 500.000

Customer contacts per year

...of which approx. 130.000

Telephone consultations per year (inbound)


Telephone support, chat, e-mail, customer complaint management, fraud prevention

Work location

In the office in Potsdam and from the HO


Helping customers make purchasing decisions, supporting them in navigating through our webshop and handling orders


New team members always start with a training where they learn all about our customer service and merchandise management 

Our team "RMA"

For smooth handling of returns:


Shipping, incoming goods, shipment recording, installation, refurbishment, complaints processing, goods returns

Work location

In the Sarstedt office near Hanover


Acceptance and control of returns, processing of repair orders, creating credit notes, product refurbishment

That's why you come to us

  • Attractive conditions: We offer you fair and punctual pay as well as attractive additional benefits such as a company pension scheme, employee discounts and various bonuses and allowances.
  • Plannability: You benefit from regular working hours in pre-planned shifts.
  • Fun at work: We provide you with free snacks and drinks on site and regularly organize company parties and team events.
  • Diversity & tolerance: Our team comes from over 37 different nations. We are very proud of this

What you can look forward to

Work Life Balance
Work Life Balance
  • Flexible working time models
  • Various part-time models
  • 30 days vacation
  • Special leave schemes 
Mobile Office
Mobile Office
  • Work regularly in the mobile office, if your tasks allow it
  • Up to 4 weeks per year Work & Travel 
Your equipment
Your equipment
  • Modern workplaces
  • Good connections of our offices and stores to public transport
  • Water, coffee and snacks on site 
Discounts & more
Discounts & more
  • Employee discounts for the nbb store
  • "Deutschlandticket" as job ticket
  • JobRad for permanent employees incl. allowance
  • Discounts via corporate benefits
  • Gifts for special occasions 
  • Joint annual summer party 
  • Christmas parties at the locations
  • Team events every six months
  • Digital team dinners 
Better together
Better together
  • Exchange via internal newsletters, mails, intranet and other communication tools
  • Digital coffee dates
  • Participation in charity activities (social commitment)
  • NBB sustainability management
  • elected persons of trust 
  • Fitness cooperations
  • Participation in company runs, e.g. B2Run
  • Preventive checkups
  • Voluntary vaccination campaigns
  • Pension scheme 
Training & Development
Training & Development
  • Regular feedback sessions
  • Education vouchers
  • Internal / external trainings
  • In-house e-learning platform
  • Language courses if required
  • Mentoring program 


How can I apply to NBB?

The best way to apply is via the online application in the respective job advertisement. This has many advantages for you: you save on application costs, the application is completed in just a few clicks and it goes straight to the right contact person - so your application will be processed more quickly. You can also apply by e-mail to

Which documents do I need for the application?

Basically, we need your current resume, a cover letter, job references and other certificates and qualifications as well as information about your salary expectations and your possible starting date. We may also need a copy of your current residence and work permit.

Can I also send an unsolicited application for jobs in customer service/RMA?

Basically, we recommend to have a look at our job exchange first, as there are concrete jobs to be filled there. An unsolicited application is also possible at any time.

Can I apply for a job in the RMA customer service department even if I do not have any professional experience?

This depends on the position to be filled and you can find the requirements in the respective job advertisement.

Does NBB offer student jobs and temporary jobs in the customer service/RMA?

We are regularly looking for temporary workers who are either flexible or work on fixed days. A look at our job exchange or an unsolicited application is worthwhile.

Customer Care & Retoure Jobs

No suitable job in the list?
You can also apply on your own initiative!

Do you have any questions?

Do you have any questions regarding the application process or working at We have answered frequently asked questions about applying for a job at for you here! If still in doubt, you are welcome to contact our HR team at any time using our contact form.