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Service & Support

Meanwhile we offer everything a technician's heart desires. And this includes our unique customer service, which supports our customers in the purchase decision, accompanies them during the ordering process, understands and solves problems and, if necessary, is available after the purchase should a product not be to their satisfaction.

For questions about the ordering process:

For a professional handling of returns:

Our "Front Office" Team

Our "RMA" Teams

At our location in Potsdam, our approximately 60 colleagues are responsible for advising customers on their purchase decisions, assisting them in navigating through our store and processing orders. We support our customers via telephone (inbound only), mail, chat and on social media platforms and are divided into teams according to the contact channel. You will start with a comprehensive training, in which you will learn everything about our customer service and merchandise management. Step by step you will then independently take over the first customer inquiries. Which team you will join after your comprehensive training depends on your strengths and interests.

At our location in Sarstedt, our team colleagues take care of the receipt of returns, their control and assessment, up to the processing of possible workshop orders and credit note creation, dispatch processing and even product preparation on a daily basis. A large number of teams work here to be able to help our customers immediately in case of returns or defects. Your entry opportunities are therefore manifold in one of the following areas: shipping, receiving, shipment entry, assembly, refurbishment, claims processing, return of goods as well as teams that focus on communication with the different contact persons (debtors, creditors, B2B, carriers, etc.).


The following benefits are relevant:

  • Attractive conditions: We offer you fair and punctual payment as well as attractive additional benefits such as company pension schemes, employee discounts and various bonuses & allowances.
  • Plannability: you benefit from regulated working hours in pre-planned shifts.
  • Fun at work: We provide you with free snacks & drinks at the site and regularly organize company parties & team events.
  • Diversity & tolerance: our employees come from over 37 different nations. We are very proud of that.
Mobile work & Home Office
Modern workplace
Good transport connection
Parking place
Mentor program
Company events
Employee discount
Fruits & snacks
Coffee, tea, water
Sport activities
Pension plan
Travel ticket
Further education


• How can I apply to NBB?

The best way to apply is via the online application in the respective job advertisement. This has many advantages for you: you save on application costs, the application is completed in just a few clicks and it goes straight to the right contact person - so your application will be processed more quickly. You can also apply by e-mail to

• Which documents do I need for the application?

Basically, we need your current resume, a cover letter, job references and other certificates and qualifications as well as information about your salary expectations and your possible starting date. We may also need a copy of your current residence and work permit.

• Can I also send an unsolicited application for jobs in customer service/RMA?

Basically, we recommend to have a look at our job exchange first, as there are concrete jobs to be filled there. An unsolicited application is also possible at any time.

• Can I apply for a job in the RMA customer service department even if I do not have any professional experience?

This depends on the position to be filled and you can find the requirements in the respective job advertisement.

• Does NBB offer student jobs and temporary jobs in the customer service/RMA?

We are regularly looking for temporary workers who are either flexible or work on fixed days. A look at our job exchange or an unsolicited application is worthwhile.

Customer Care & Retoure Jobs

No suitable job in the list?
You can also apply on your own initiative!

Do you have any questions?

Do you have any questions regarding the application process or working at We have answered frequently asked questions about applying for a job at for you here! If still in doubt, you are welcome to contact our HR team at any time using our contact form.